Website 4GL Solutions
Description
Job Summary:
We are focused on hiring individuals with diverse IT talent combined with client-friendly personality and client-service skills. The successful applicant would be responsible for capturing and responding to requests for technical assistance.
Qualifications and Skills
Education and Experience
• Knowledge of the various aspects of ERP applications
• Knowledge of call tracking & development ticketing applications
• Knowledge and experience of customer service practices
• Experience troubleshooting IP Networks, VPNs and Printers.
• Experience maintaining Cloud Infrastructure
• Experience maintaining Backup Software and DR strategies
• Experience troubleshooting user errors in software
• Experience troubleshooting configuration errors in software
• Experience troubleshooting Oracle/SQL data, queries and joins
• Experience troubleshooting system settings in Windows and Linux (Red Hat)
• Accounting background is a plus.
• Steel Industry knowledge is a plus
Key Competencies
• Strong oral and written communication skills
• Ability and willingness to learn
• Customer service orientation & conflict resolution skills
• Logic problem-solving skills
• Adaptability
• Planning and organizing
• Attention to detail
• Thrive in a fast paced environment with challenging priorities
• Ability to multi-task and prioritize
• Ability to speak French is a plus
Benefits
4GL Solutions has a fast-paced and challenging environment but is also a casual and fun place to work. We recognize that our people are our most valuable asset and therefore those who are hired will be rewarded with a competitive salary, benefits, business growth opportunities and an employer who will invest heavily in both the knowledge-base and personal growth of team members. If you are interested in joining a rapidly growing company that has a great working environment please contact us as we would love to speak to you.
Responsibilities and Duties
• Develop deep expertise in our ERP application – Steel Manager III.
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates
Salary: $40,000.00 to $55,000.00 /year